We Are Here to Help

Contact MediSure today if you would like to learn more about our products.

Product Support & Customer Service

No matter your question or inquiry, MediSure Canada is here to help. Learn more about our products, speak with a customer service agent or access information to help yourself or others take a better approach to diabetes management. You can get in touch with a member of our team through our online or phone support platforms.

Submit a Ticket

Do you have a question, problem or inquiry? Submit a request, along with a phone number and email address, and a member of our support team will be in touch with you to assist.

By Telephone

Give our support team a call at 1-855-MDI-SURE (1-855-634-7873) to discuss any question, problem or inquiry that you may have. Our support team works hard to answer your call and provide you with assistance quickly and efficiently.

Email Us

Click the button above to send our support team an email. Please include as much detail as possible to help us get started. We aim to respond within one business day.

Facebook

Did you know that we are on social media? Connect with our support team on Facebook, access information and even post a question publicly. Please note that posts in our forum are monitored and moderated.

Register your MediSure Meter today!

Register your meter online for lifetime warranty.

How to Use Videos

Product Documentation

Product Documentation

All the Medisure product documentation has been provided in electronic format for download as an alternative to the printed format which accompanies the product.

Multi-User Documentation

All the MediSure product documentation has been provided in electronic format for download as an alternative to the printed format which accompanies the product.

Data Management Software

Use the following Software to upload your test results to your Windows Computer. This will allow you to keep track of your long term test results as well as share them with Health Care Professionals via the data export function.

Note – a USB to Serial Mini cable is required to connect the Medisure Blood Glucose Meter to your computer.

Registered Medisure Users are eligible for a free cable. Simply email us at freecable@medisure.ca with your name, address and the serial number of your meter. We will send you a cable free of charge.